Assistant Quality Assurance Manager

Hiring Now – Assistant Manager (Quality- BPO) Location: Thane Experience: 5+ Years (Including 2+ Years as AM – Quality) Shift Timing: 6:00 PM–3:00 AM & 7:00 PM–4:00 AM IST (US Shift) Industry: US Third-Party Collections Employment Type: Full Time Job Overview We are seeking an experienced Assistant Manager – Quality to lead and oversee quality assurance for US third-party collection processes. The role involves ensuring compliance, maintaining quality standards, driving process improvements, and managing internal & client-facing communication. Key Responsibilities Quality Assurance • Implement & maintain QA protocols • Conduct audits and evaluations • Monitor KPIs & prepare performance reports Process Improvement • Identify gaps and optimize processes • Collaborate across teams to enhance efficiency Compliance Management • Ensure adherence to FDCPA, TCPA & client regulations • Stay updated with US collections compliance standards Team Leadership • Lead, mentor & train the QA team • Conduct refresher sessions & performance discussions Client & Vendor Coordination • Maintain strong relationships • Address and resolve quality-related issues Qualifications • 5+ years of experience in Quality (Collections) • Minimum 2+ years as Assistant Manager – Quality • Strong knowledge of FDCPA, TCPA & US compliance laws • Excellent analytical, reporting, and communication skills Preferred Skills • Experience working with US clients • Strong data analysis & reporting proficiency If this sounds like the right opportunity for you, we’d love to connect! Share your CV: pratiksha@digifocal.in