Integration Support Engineer

Key Responsibilities: Provide frontline troubleshooting & support for integration issues using Boomi Handle customer interactions via calls, chat, and email—owning issues end-to-end Diagnose root causes and deliver effective technical solutions Support both: Real-time integrations (API / REST / SOAP) Batch processes (SFTP / file-based workflows) Design and implement integration solutions: Connectors (HTTP, SFTP, databases) Data transformations Error handling & logging Monitor system performance, logs, and ensure high availability & reliability Collaborate with engineering/product teams for complex issues Participate in on-call support rotation (including weekends if needed) Technical Skills Required: Strong experience with SQL (T-SQL, DDL, DML) – SQL Server preferred Hands-on with Boomi or similar iPaaS platforms Knowledge of: JavaScript / Groovy / Java ETL / ELT processes APIs (REST / SOAP) Understanding of: Networking fundamentals Performance tuning Exposure to: Cloud platforms (AWS / Azure / GCP) DevOps tools (CI/CD, Docker, Kubernetes, Terraform) Familiarity with tools like Jira / ServiceNow Soft Skills Strong problem-solving mindset Excellent communication (technical + business) Ability to work independently under pressure Customer-first attitude with empathy Collaborative team player Education & Experience Bachelor’s degree in a technical field (or equivalent experience) Minimum 2+ years of customer-facing technical support experience Experience in Boomi or other integration platforms preferred Agile/Scrum environment exposure 🏆 Certifications: Boomi Certifications: Associate Developer Professional Developer